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As all of our items are made to order, please allow 28 DAYS from time of order to item being shipped. If the item is in stock, or ready sooner, you will be notified at time of dispatch. An email notification will be sent at time of dispatch.
Please note: Knit 9 accepts no responsibility for items lost in transit. We use Royal Mail for all deliveries and if the tracked postage option is selected, we can provide a tracking number and your item will be insured. If standard shipping is selected, all we can provide is a proof of postage receipt. We do not offer refunds or replacements on lost parcels.
We therefore recommend tracked postage on all overseas orders - if standard shipping is selected, this is entirely at the customer's own risk.
Due to COVID-19 there are SEVERE delays to post in some regions, sometimes up to SIX WEEKS LONGER THAN USUAL for overseas deliveries. If two months have passed since your dispatch notification and your item has still not arrived, you may wish to make a claim with Royal Mail
All items are sent via Royal Mail. Proof of postage will be obtained, however there is NO TRACKING available other than UK Special Delivery & International Tracked and Signed For.
Any customs fees are at rates as specified by country and are the customer's responsibility. These fees will be charged directly to customer by individual countries' customs offices once orders have reached the destination country.
UK: £3.30 standard shipping - please allow 3-7 days from dispatch
£3.95 First Class shipping - please allow 1-3 days from dispatch
£4.95 1st Class signed for
£10 Special Delivery - next day and tracked
International: £6.95 standard airmail shipping (£11.25 United States) - estimated time of delivery will vary between regions, please see Royal Mail estimated shipping times for further information.
£13.50 (£18.50 United States) International tracked/signed for