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Handmade: All handmade items are made to order - please allow 14 DAYS from time of order to item being shipped. An email notification will be sent at time of dispatch.
Ready to ship: Ready to ship items will dispatch within 3 working days. However if your order contains a combination of handmade bespoke and ready to ship items, please allow up to 14 days for the whole order to ship.
Please note: Knit 9 accepts no responsibility for items lost in transit. We use Royal Mail for all deliveries and if the tracked postage option is selected, we can provide a tracking number and your item will be insured. If standard shipping is selected, all we can provide is a proof of postage receipt. We do not offer refunds or replacements on lost parcels.
We therefore recommend tracked postage on all overseas orders - if standard shipping is selected, this is entirely at the customer's own risk.
Due to COVID-19 there are SEVERE delays to post in some regions, sometimes up to SIX WEEKS LONGER THAN USUAL for overseas deliveries. If two months have passed since your dispatch notification and your item has still not arrived, you may wish to make a claim with Royal Mail
All items are sent via Royal Mail. Proof of postage will be obtained, however there is NO TRACKING available other than UK Special Delivery & International Tracked and Signed For.
Any customs fees are at rates as specified by country and are the customer's responsibility. These fees will be charged directly to customer by individual countries' customs offices once orders have reached the destination country.
£3.95 First Class shipping - please allow 1-3 days from dispatch
£4.95 1st Class signed for
£10 Special Delivery - next working day (MON-FRI ONLY) and tracked
Overseas: Please see individual region rates at checkout